Returns

Quality and Customer Satisfaction Guarantee:

Tekno RC appreciates your business and is committed to quality and customer satisfaction. If you experience difficulty with any of our products, send an email to teknorc@teknorc.com and we will do our best to help.

If you would like to return or exchange an item, first obtain authorization by sending an email to teknorc@teknorc.com. Be sure to include your name, reason for the request, pictures of the products and a copy of the receipt.

Only unopened and unused products purchased from www.teknorc.com within the last 15 days are eligible for exchange or refund. Original shipping charges will not be refunded and Tekno RC is not responsible for return shipping charges.

Please be sure all customs fees have been paid. Tekno RC will refuse receipt of a package with customs fees due.

After you have received authorization, please send the items to:

Tekno RC USA
ATTN: WARRANTY / RETURNS
10755 Scripps Poway Pkwy #598
San Diego CA 92131

Tekno RC Europe
PO Box 67259
Melissia, Athens 15102
Greece

General Warranty

Parts covered by our general warranty have a 50% MSRP replacement cost if bent, broken, or even worn out. See below for items covered by this warranty. Once the part(s) along with the completed warranty form is received and warranty eligibility is verified, we will send you a coupon code via e-mail that brings your price for the exact same replacement part to 50% of MSRP from our website (shipping not included). 

Items covered by warranty:

Only individual vehicle parts are covered. For example, kits, engines, engine parts, tools, apparel, banners, and canopies are not covered by the general warranty. Also, discontinued parts, parts that are no longer in production or are not for sale on this website are not covered by the general warranty.

Conditions:

  • Shipping to Tekno RC or to you will not be included in the coupon. You will be responsible for shipping the part, along with the completed warranty form  to the address listed below. You will also be responsible for the shipping cost of the replacement part. 
  • You MUST send the part(s) to the address listed below. Pictures of the part are not sufficient. 
  • A completed warranty form MUST be included with all parts sent. 
  • The discount cannot exceed 50% from MSRP. If you already receive a discount (Team/Military), you will receive a coupon that reduces your cost of the part to 50% of MSRP. 
  • Coupons are valid for 14 days from the date of creation. If you do not purchase a replacement within this time, the coupon offer and warranty are void. 
  • This offer is ONLY valid at www.teknorc.com.
  • Please be sure all customs fees have been paid. Tekno RC will refuse receipt of a package with customs fees due.
  • Terms and conditions may change at any time without notice. Warranty policy may change at any time without notice. All warranties are subject to review and may be refused or revoked at our sole discretion at any time without notice. If any conditions or instructions above are not met, the warranty will not be processed, and no notice is required from us that your warranty may not be processed.

Please send items to:

Tekno RC USA
ATTN: WARRANTY / RETURNS
10755 Scripps Poway Pkwy #598
San Diego CA 92131
teknorc@teknorc.com

Tekno RC Europe
PO Box 67259
Melissia, Athens 15102
Greece

M6 Driveshaft Lifetime Warranty

Metal parts included in our M6 Driveshaft kits (TKR1951X, TKR2210X, TKR6851X, TKR6852X) are covered by our Lifetime Warranty in the event of breakage. You must send the part(s) back to us – pictures are not sufficient. You MUST include a completed warranty form and we will email you an electronic coupon code to use at our website for free direct replacement(s). Shipping not included. BENT shafts resulting from use and normal wear ARE NOT COVERED by this warranty. Only broken parts.

If you have any questions please contact us and we will do our best to help!

Discontinued Parts:

Parts that are discontinued or no longer in production ARE NOT COVERED by any warranty.

Please send items to:

Tekno RC USA
ATTN: WARRANTY / RETURNS
10755 Scripps Poway Pkwy #598
San Diego CA 92131
teknorc@teknorc.com

Tekno RC Europe
PO Box 67259
Melissia, Athens 15102
Greece

Hex Tool Tip Lifetime Warranty

Quality tool tips are a high priority for us. If for any reason your hex tool breaks or twists, we will provide free replacement(s). Just send in your damaged tip along with a completed warranty form and we will email you an electronic coupon code to use at our website for free direct replacement(s). Shipping not included.

The lifetime warranty covers the XT Hex Wrench Tool Tips only (TKR1104T, TKR1105T, TKR1106T, TKR1125T and TKR1126T). If you purchased any of the XT Hex Wrenches (TKR1104, TKR1105, TKR1106, TKR1125 or TKR1126) or the XT Hex Wrench Set (TKR1130) only the tool tips are covered under the lifetime warranty, not the handles (TKR1101 or TKR1102). The handles are covered under our General Warranty.

If you have any questions please contact us and we will do our best to help!

Discontinued Parts:

Parts that are discontinued or no longer in production ARE NOT COVERED by any warranty.

Please send items to:

Tekno RC USA
ATTN: WARRANTY / RETURNS
10755 Scripps Poway Pkwy #598
San Diego CA 92131
teknorc@teknorc.com

Tekno RC Europe
PO Box 67259
Melissia, Athens 15102
Greece

Other Warranty Possibilities

Possibly defective parts will be handled on a case-by-case basis. This would include items that are not produced accurately (i.e. missing thread, incorrect measurements, etc.). If you receive a defective part in a kit or parts order please contact us or call us at (858) 997-0833 before attempting to modify it. If the part shows any signs of being modified or used prior to contacting us then the manufacturing defect warranty will be Void. We will do our best to assist you in a timely manner and get a replacement sent out ASAP.

How Do I Submit a Claim?

You must send the warranty eligible part(s) back to us for replacement. After we receive your part(s), we will process your warranty claim and email you an electronic coupon code to use at our website.

Here is a list of what to include:

  • The part(s) in question
  • A completed warranty form. Don't forget your email. We need this to send you a coupon code!
  • Optional – any information about your setup (motor, voltage, wheels, tires, etc.)

The info you provide will help us to make our products better. As always, contact us if you have any concerns or questions.

Please send items to:

Tekno RC USA
ATTN: WARRANTY / RETURNS
10755 Scripps Poway Pkwy #598
San Diego CA 92131
teknorc@teknorc.com

Tekno RC Europe
ATTN: WARRANTY / RETURNS
PO Box 67259
Melissia, Athens 15102
Greece

You need to fill out and print our warranty form before sending in your parts!

How Long Does it Take to Receive Warranty Parts?

After we receive your part, please allow 7-10 business days to process the claim. If you are not in the US or on the east coast, please allow a couple more days for longer transit time during shipping.

Downloadable Warranty Form
Anodizing Color Variation
Anodizing colors on aluminum parts can vary between production runs. While we do our best to maintain and reproduce the same color with every batch of parts, we DO NOT guarantee a perfect match between parts. This in no way affects the performance of your Tekno RC kit, and is therefore not covered by our general warranty.